COLLECTOR SUPPORT
Frequently asked questions.
What does a deposit reserve?+
A deposit secures the selected production configuration. The remaining balance and its due date are confirmed in your order email.
When will my pre-order ship?+
Each product page shows the current studio estimate. Hand-finishing and batch production can change the final date; material updates are sent by email.
What is included with a figure?+
Included head, body, clothing, stand and accessories vary by release. Use the “What is included” section on the product page as the definitive list.
Do you ship worldwide?+
Available destinations and live shipping costs are shown at checkout. Import duties and local taxes remain the buyer’s responsibility unless stated otherwise.
Can a pre-order be cancelled?+
Made-to-order and deposit purchases may have different cancellation conditions. Review the return policy before placing the order.
Are these products suitable for minors?+
No. The catalogue is intended exclusively for collectors aged 18 and over.